We are very happy with the windows that the W&D Factor installed. The salesman Greg was very helpful. The installation manager Seth was also helpful. I especially appreciated the understanding and thoroughness of Mike in the home office.
I posted this on Angies List as well. Work Completed Date: September 11, 2015 Hire Again: Yes Approximate Cost: $11,086.00 Description Of Work: Replaced every old ( 60 years) encasement style window in my house with a new double pane energy efficient window. New windows were either vertical or horizontal slider types. Member Comments: I had researched replacement window instalations and manufacturers. About 5 years ago I picked the window factory to install two large sliding glass doors and two windows in my patio add on room. It went well and without any issues the new doors and windows still work well today. So, when it came time to do the rest of this room and the rest of the main house, I picked them again. i must say. I was expecting a typical replacement window installation. Both neighbors on either side have that. There is a big thick vinyl frame around the new window which is fitted into place to surround the old frame which is left in place. This works well because there is minimal intrusion into the surrounding stucco and supporting structure. The size of the new window is large enough to hide all imperfections which are covered up. It looks reasonable, and seems to be the standard for replacements. This company, the Window and Door Factory , went beyond this norm and totally blew me away. The end result was far beyond what I expected, as described above. Instead of the windows being pushed in place with a fat frame around it to hide everything, this company spent more time on details which fitted the new window INTO the old opening. Something I frankly did not think was possible with replacement windows. There is no frame, only the new window, built into the house. THAT IS RIGHT, the end result looks like built in windows, not replacements. The difference is striking and far superior to anything I have ever seen before. Essentially, I got built in windows without the structural intrusion to stucco and surrounding house. The windows are of high quality and with decorative grids they appear original. Also, this company did something which I requested. I wanted to restore the old wood window ledges which over the course of 60 years were looking very ratty. There solution was to wrap the ledges in white vinyl and restore them that way. Protected from water, restored to their new appearance, and requiring no paint going forward. The result, again, far exceeded my expectations. I spoke to other companies about this, and the only thing most offered me was to tear out the old frame and cover up the hole with the fat window frame of the replacement. Something I did not want. Something my neighbor did and I did not like. I was fortunate enough to have a great installation team. Sam, Augustine and the Forman Seth. The attention to detail made all the difference. And they cleaned up the work site each day before they left. They even went next door and cleaned up for them as well, something my neighbor appreciated. The whole job, 14 windows , took 2.5 days. It could have been done sooner, but in order to get that built in look, it took quite a bit longer. Share on Band of Neighbors: Yes Overall A Price A Quality A Responsiveness A Punctuality A Professionalism A
They replaced the large hall windows at the La Mesa American Legion. The salesman was extremely knowledgeable, measurement and recommendations were exact, and installation was quick and professional. We could not be happier.
I went on the recommendation of my brother and sister-in-law, and I was totally satisfied with the price, workmanship, and relationships with the salesman and the working crew, as well as phone interactions. I couldn't be happier with the results!
We had a brief snafu where the Window Factory installed the wrong windows in our unit (better ones actually). They promptly sent the guys back and fixed the mistake at our convenience and no additional charge of any kind. If we ever need windows again they are the only company we're going to call and have already recommended them to several of our neighbors who are looking to get what we've had installed. Bravo
Had 2 jobs done in the past 8 years = on time, excellent product, excellent support although we really have not needed any repair.