M. and D. Smith of San DiegoI am writing this letter to let you know how pleased my wife and I are with the windows your company installed in our residence on March 31st, 2008. I would also like to let you know what a great team you have. From the initial meeting with our sales representative, Joe Kuykendall all the way through to installation was a very pleasant experience. Joe was very nice and low key. He knew the product and the many options available. He maintained contact with us, and he worked with us through the entire process. I would also like to thank Manny, Tony, Francisco and Gilbert, the team that installed our windows and sliding door. All of them were great. They installed our windows in one day, (21 windows and a sliding door.) We were initially told the job was a two possibly three day job. The windows look fantastic, and the installation job was awesome. My wife and I could tell they all really care about the job they are doing. The job was neat and professional, and it lookes great. The sliding glass door was somewhat of a pain, but Gilbert did a great job. He talked with me bout how I wanted the door finished off, and it came out great.
We have embarked on many home improvement projects throughout the years with our last two houses. We had a very unpleasant experience with our last house when we had new windows installed, as a result we were very hesitant this time around. We had a few companies come out for bids, we took a very close look at all of them from the product to the warranty. Both my wife and I agreed after seeing the product, ad visiting the showroom, choosing The Window Factory was a no brainer. Again, thank you very much for everything. >We are going to need a new front door in the near future and we will definitely be calling you again. I will also highly recommend The Window Factory to all my friends.
Sincerely,
M. and D. Smith
San Diego - California