I offered to buy lunch if one of them could ride up to Subway with me & run in to get the food so that I could take my dog with me. The other guys kept right on working while we were away & didn't stop even when we returned until they completed the removal of the old kitchen window. They took a short break & then got right back to work. The entire job was completed so quickly & efficiently. Everything was left so clean. I was so pleased. I really enjoyed having them at the house, they were each so polite, friendly & accommodating.

Going back to the beginning, my first meeting was with Bob Bruno. What a gentleman!! He is so knowledgeable & helpful. There was no pressure & he answered all of my questions so that I had a thorough knowledge of what I was purchasing. I felt confident in placing the order on spot.

Prior to calling The Window Factory I had two other window companies come out to give me estimates. One of them, although very friendly, was not knowledgeable & took about one and a half weeks to get back to me, (I already had made the deal with The Window Factory) & in fact their windows did not meet the standards of The Window Factory. The other company sent out a salesperson that was high pressure & actually insultig when I had questions. His product was good but prices were higher. He followed up & I told him I went with The Window Factory, he harassed me trying to make a deal where he could beat your price. He was so obnoxious that I finally hung up on him. I felt very uncomfortable.

After I placed the order with Bob, I realized that I really wanted grids in the windows. I felt so bad for changing the order but was so very pleased that The Window Factory was able to accommodate my request.

I LOVE MY WINDOWS. They couldn't be nicer. It has made such a difference in my house. Everyone that has seen the windows comments on how beautiful they are. I proudly recommend The Window Factory. I hae been shopping for window covers & am now going to remodel my kitchen. I tell everyone I come in contact with that if they know of anyone that needs windows that they can feel very comfortable in referring them to The Window Factory. It was a great experience from beginning to end. You may have customers call me for a reference if you wish.

Thanks so much,
C. Clune
San Diego - California